FAQ
Frequently Asked Questions (FAQ)
1. Shipping & Delivery
How long will it take to receive my order? Our average shipping time is 7-12 business days, depending on your location and the specific product. Please note that order processing typically takes 1-3 business days before the item is dispatched.
Do you ship worldwide? Yes! We offer worldwide shipping to most countries. Shipping costs and delivery times may vary based on the destination.
How can I track my package? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our [Track Your Order] page to see real-time updates.
2. Orders & Payments
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and secure payment platforms like PayPal.
Can I change or cancel my order? If you need to change or cancel your order, please contact us at support@[yourstore].com within 12 hours of placing it. Once the order has been processed or shipped, we are unable to make changes.
Is my personal information secure? Absolutely. We use SSL encryption to ensure that all your personal and payment information is kept 100% safe and secure.
3. Returns & Refunds
What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt, provided the item is in its original condition and packaging.
What should I do if I receive a damaged item? We apologize for the inconvenience! Please contact us immediately at
supportcoremend.co.uk@coremend.co.uk with a photo of the damaged item and your order number. We will send you a replacement or issue a full refund right away.
4. General Questions
Why did I receive my items in separate packages? Since we curate products from various specialized warehouses, items in the same order may sometimes be shipped separately to ensure you get them as quickly as possible.
How can I contact you? You can reach our customer support team via the form on our Contact Us page or by emailing us at supportcoremend.co.uk@coremend.co.uk
. We aim to respond within 24-48 hours.